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Request a Refund

Acres allows users to request refunds with a few considerations.

Acres will provide a refund for a charge if you contact us within forty-eight (48) hours of the payment (“Grace Period”) as outlined in our Terms of Use. Any requests for refunds received after the Grace Period will be approved at Acres' sole discretion. However, you may notify us to terminate your subscription prior to the next monthly payment.

Please note that the policy outlined here only applies to transactions processed via Stripe through our desktop website at https://acres.com/. 

Acres has limited ability to manage subscriptions and transactions that are processed via the Acres mobile app. Payments for subscriptions on Acres mobile are subject to the refund procedures for iOS and Google Play as dictated by the developer terms and conditions from Apple and Google.

For refund instructions if you use the Acres mobile app on iPhone (Apple Store), click here. 

For refund instructions if you use the Acres mobile app on Android (Google Play Store), click here.

 

 

Note: Acres Enterprise plans are subject to separate terms and conditions not covered by this article. If you have any questions regarding the cancellation for an Enterprise contract, please contact enterprise.support@acres.com for more information.