Can I cancel my subscription or request a refund?

Acres allows users to cancel their subscriptions and request for refunds with a few considerations.

Cancellations

Acres allows for monthly/annual subscription cancellation at any time. Keep in mind that canceling your subscription will revoke paid access and prevent charges for the following billing term. Canceling in the middle of a billing term on either a monthly or annual subscription plan does not grant an adjusted or prorated refund for the remainder of time left. If you would like to cancel your account and are unsure of how to do it, you can reference instructions here.

Refunds

Acres will provide a refund for a charge if you contact us within forty-eight (48) hours of the payment (“Grace Period”) as outlined in our Terms of Use. Any requests for refunds received after the Grace Period will be approved at Acres' sole discretion. However, you may notify us to terminate your subscription prior to the next monthly payment. Please note that the policy outlined here only applies to transactions processed via Stripe through our desktop website at https://subscribe.acres.com.  Acres has limited ability to manage subscriptions and transactions that are processed via the Acres mobile app. Payments for subscriptions on Acres mobile are subject to the refund procedures for iOS and Google Play as dictated by the developer terms and conditions from Apple and Google.