What is the cost to use Acres?
The basic version of Acres is free to use. Pricing information for paid tiers can be viewed here.
Is there a mobile app for Acres?
Yes, there is a mobile app available for both Android and Apple.
How do I report a bug, submit feedback, or suggest a new feature?
We're always looking for ways to make Acres even better! If you find a bug, want to give us feedback, or would like to suggest a new feature, you can let us know via the Contact Us form.
Why doesn't the data from the Acres map layers match what I see on my land?
In some cases, data layers derived from satellite imagery (such as vegetation indexes and land cover) will not be as precise as physical inspection. We recommend supplementing your analysis with on-the-ground information.
Why is my map not showing some places?
Acres sources data from a variety of data vendors, both public and private. Where available, we disclose the source; you can find that information when you select a data layer.
Most data within the Acres application is available for all U.S. states excluding Hawaii and Alaska. While we do our best to capture most of the contiguous U.S., we cannot guarantee that comprehensive information will be available everywhere.
I found inaccurate property information on Acres. Can you correct it?
There are over 150 million parcels in the U.S. and each county handles their digital records differently. For this reason, we are unable to guarantee that all of our data is 100% accurate and/or complete, and we are unable to fulfil individual requests to change property data on the plat map.
Should you discover inaccuracies, it is important to confirm that your county assessor has the correct information on file. Acres does not replace or substitute legally filed property records and should only be used as a starting point for land research. Please see our Site Terms of Use for more information.
How often is Acres data updated?
Update frequency depends on specific data sources and varies by data type and geographic location.
For example, parcel records and historical sales are sourced from local jurisdictions and are updated monthly. Soil information and land cover are derived from USDA survey data and are updated annually.
Where did my pdf report go? How do I open it?
After your report is generated, you can find it in two places:
- In your email.
After you generate a report, it will be sent directly to your email inbox within a few minutes as a PDF. (Note: a report featuring larger acreage can take up to 10 minutes to generate.) - In your Reports Center.
On the left-hand navigation bar, click Reports Center (it will be the last icon, not including Notifications or Profile at the very bottom).
Read more on how to view Reports in the Report Center here.
How do I opt out of emails?
All Acres marketing communications will include a link to unsubscribe at the bottom of the message.
How do I delete my account and account information?
If you would like to delete your account and personal information, please submit a request here.
Why is my property information wrong on the map?
Our data team works diligently with our third-party data providers to ensure the most accurate information. However, the foundational data comes from county courthouses, which update their digital records on differing schedules. Therefore, any map inaccuracy you encounter is most likely due to a reporting delay at the county level. We recommend always confirming property details with your local government offices.
To help us track and report inaccurate findings to our data provider, you can submit feedback directly to us. Acres data should be considered a starting point for land research and does not replace or substitute legally filed property records.
Is my data secure?
Acres takes data security extremely seriously and is SOC 2 Type 2 compliant.
What is SOC 2?
SOC 2 (Service Organization Control Type 2) is an independent, third-party audit that confirms a company has strict controls in place to manage customer data securely.
Being SOC 2 Type 2 compliant means more than just having good security policies, it means an independent auditor has reviewed our controls and confirmed that we have consistently followed them effectively over a period of time.
This compliance is our assurance to you, showcasing Acres' ongoing commitment to data security and protecting your sensitive information.
We are proud to be SOC 2 Type 2 compliant, showcasing our ongoing commitment to data security and protecting sensitive information.
Can I cancel my subscription or request a refund?
Cancellations
Acres allows for monthly/annual subscription cancellation at any time. Keep in mind that canceling your subscription will revoke paid access and prevent charges for the following billing term. Canceling in the middle of a billing term on either a monthly or annual subscription plan does not grant an adjusted or prorated refund for the remainder of time left. If you would like to cancel your account and are unsure of how to do it, you can reference instructions here.
Refunds
Acres will provide a refund for a charge if you contact us within forty-eight (48) hours of the payment (“Grace Period”) as outlined in our Terms of Use. Any requests for refunds received after the Grace Period will be approved at Acres' sole discretion. However, you may notify us to terminate your subscription prior to the next monthly payment. Please note that the policy outlined here only applies to transactions processed via Stripe through our desktop website at https://subscribe.acres.com. Acres has limited ability to manage subscriptions and transactions that are processed via the Acres mobile app. Payments for subscriptions on Acres mobile are subject to the refund procedures for iOS and Google Play as dictated by the developer terms and conditions from Apple and Google.
Note: Acres Enterprise plans are subject to separate terms and conditions not covered by this article. If you have any questions regarding the cancellation for an Enterprise contract, please contact your Customer Success Specialist directly or enterprise.support@acres.com for more information.