What is the cost to use Acres?
The basic version of Acres is free to use. Pricing information for paid tiers can be viewed here.
Is there a mobile app for Acres?
Yes, there is a mobile app available for both Android and Apple.
Where did my pdf report go? And how do I open it?
You can find the PDF in your email inbox or on Acres.com in the Reports Center. For more details check out our “Access Your Reports” page.
How do I report a bug, submit feedback, or suggest a new feature?
We're always looking for ways to make Acres even better! If you find a bug, want to give us feedback, or would like to suggest a new feature, you can let us know via the Contact Us form.
Why doesn't the data from the Acres map layers match what I see on my farm?
In some cases, data layers derived from satellite imagery (such as vegetation indexes and land cover) will not be as precise as physical inspection. We recommend supplementing your analysis with on-the-ground information.
Why is my map not showing some places?
Acres source data from a variety of data vendors, both public and private. Where available, we disclose the source; you can find that information when you select a data layer.
Most data within the Acres tool is available for all U.S. states excluding Hawaii and Alaska. While we do our best to capture most of the contiguous U.S., we cannot guarantee that comprehensive information will be available for every farm.
I found inaccurate property information on Acres. Can you correct it?
There are over 150 million parcels in the U.S. and each county handles their digital records differently. For this reason, we are unable to guarantee that all of our data is 100% accurate and/or complete, and we do not accept individual requests to change property data on the plat map.
Should you discover inaccuracies, it is important to confirm that your county assessor has the correct information on file. Acres does not replace or substitute legally filed property records and should only be used as a starting point for land research. Please see our Site Terms of Use for more information.
How often is Acres data updated?
Update frequency depends on specific data sources and varies by data type and geographic location.
For example, parcel records and historical sales are sourced from local jurisdictions and are updated monthly. Soil information and land cover are derived from USDA survey data and are updated annually.
How do I opt out of emails?
All Acres marketing communications will include a link to unsubscribe at the bottom of the message.
How do I delete my account and account information?
If you would like to delete your account and personal information, please submit a request here.
Why is my property information wrong on the map?
Our team works hard to ensure we provide clean, accurate data. However, county courthouses report property information at different cadences, so if you encounter inaccurate information on the plat map, it is likely due to a delay in county reporting.
Acres does not replace or substitute legally filed property records and should only be used as a starting point for land research. Be sure to follow up with your local government offices to confirm property information.
What is SOC 2?
SOC 2 (Service Organization Control Type 2) is a compliance standard businesses and organizations follow to ensure that data is managed securely.
There are two main types of SOC 2 reports:
- Type 1: This report describes the design of our controls at a specific point in time.
- Type 2: This more in-depth report evaluates the effectiveness of our controls over a period of time.
We are proud to be SOC 2 Type 2 compliant, showcasing our ongoing commitment to data security and protecting sensitive information.
Can I cancel my subscription or request a refund?
Cancellations
Acres allows for monthly/annual subscription cancellation at any time. Keep in mind that canceling your subscription will revoke paid access and prevent charges for the following billing term. Canceling in the middle of a billing term on either a monthly or annual subscription plan does not grant an adjusted or prorated refund for the remainder of time left. If you would like to cancel your account and are unsure of how to do it, you can reference instructions here.
Refunds
Acres will provide a refund for a charge if you contact us within forty-eight (48) hours of the payment (“Grace Period”) as outlined in our Terms of Use. Any requests for refunds received after the Grace Period will be approved at Acres' sole discretion. However, you may notify us to terminate your subscription prior to the next monthly payment. Please note that the policy outlined here only applies to transactions processed via Stripe through our desktop website at https://subscribe.acres.com. Acres has limited ability to manage subscriptions and transactions that are processed via the Acres mobile app. Payments for subscriptions on Acres mobile are subject to the refund procedures for iOS and Google Play as dictated by the developer terms and conditions from Apple and Google.
Note: Acres Enterprise plans are subject to separate terms and conditions not covered by this article. If you have any questions regarding the cancellation for an Enterprise contract, please contact enterprise.support@acres.com for more information.
Where did my pdf report go? And how do I open it?
You can find your downloaded reports in two places:
- In your email. After you generate a report, it will be sent directly to your email inbox within a few minutes as a PDF.
- In your Report Center on the navigation bar. Read more on how to view Reports in the Report Center here.